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Updated 6 hours ago
Problems sending emails
08:47 on 12th Jun
We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender.
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
Update
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.
Server Maintenance - Monday July 7th 2025
11:55 on 07th Jul
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.
Problems reported sending emails via Gmail account
14:18 on 10th Jan
We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
- Send emails using our Webmail program
- Add your service email address to Gmail using SMTP
Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
- Go to the My Account page
- Click See Upgrades, select a package or bolt on and proceed to checkout.
If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.