• News

    Service News



    Updated 13 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

    Cookie Policy

    Cookie Policy

    By accessing and using our website you are agreeing to our Cookie Policy. Please read this policy so you know what we are doing with your information. This cookie policy was last updated on 29th May 2023.

    For more information, including how to control your cookies, see the Information Commissioner's Office website: https://ico.org.uk/for-the-public/online/cookies/.

    About Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    These cookies are required for the website to function as intended.

    Deleting Cookies

    You can delete cookies you don't want by following the instructions appropriate for your browser here.

    Types of Cookie

    Our cookies are required for the site to function. Each one that you may encounter during your visit is listed below along with its purpose.

    Functional Cookies

    These cookies are used to enable core site functionality. Without these, you will be unable to login and use the service features.

    ANGFRMWK-2SSession cookie. Required for you to login.
    ANGFRMWK-2SASession cookie. Required for you to login.
    ANGSERVERIDThis cookie is part of our webserver load balancing system. Without it, you may be asked to login again or encounter issues using certain features of the site.
    ANG-NO-MINIFYA cookie that may sometimes appear that allows our development team to more easily debug code.
    ANGLANGUAGEUsed to store your language preference. The site will default to English if not present.
    ANG-WEBMAILWebmail Only: A session cookie, used by webmail.
    keyWebmail Only: Used to enable access to your account.
    squirrelmail_languageWebmail Only: Sets the language to display.

    3rd Party Cookies

    We do use a few carefully selected 3rd party services for the purpose of enhancing, and improving our understanding of, user experience. All such data collected is anonymised and never shared.

    __utm*, _insp*, _g*We use cookies to track anonymous visitor data using partners such as Google Analytics to assess traffic flows and analyse heatmap interactions with our site to improve user experience.

    As a user you may opt out of the process Google Analytics uses to collect traffic log data (should your web browser be compatible). Google provides a browser add-on that enables a user to opt out of receiving Google Analytics cookies - http://tools.google.com/dlpage/gaoptout