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    Updated 13 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

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    Outlook 2007 Setup Guide

    Contents

    Introduction

    This guide is for Outlook 2007 but will also work with 2003 and 2002 versions. For a guide on the latest version of Outlook, please see here.





    Adding a new email address

    1. Open up Outlook and go to Tools > Account settings.



    2. Click on New.

     

    3. Make sure you have selected the Microsoft Exchange, POP3, IMAP or HTTP option and then select Next.



    4. Do not fill out your details on this page. Instead, check the Manually configure server settings checkbox and then Next.

     
    5. Now enter your details on this page:



    Make sure to fill in these details with the following:
    • Your Name - This will be your preferred display name
    • Email Address - Your full email address
    • Account Type - IMAP or POP3 depending on what one you would like to set up
    • Incoming mail server - mail.secure.aluminati.net
    • Outgoing mail server (SMTP) - mail.secure.aluminati.net
    • Username - Your full email address
    • Password - Your email address password
    Once this is filled out, don't press next yet. Instead, go to More settings... 

    6. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server is the chosen option.



    Now press OK.

    7. You can now proceed by pressing the Next button.



    8. Your account should now be set up! Go ahead and click Finish.



    9. Your emails should now start appearing in Outlook. This may take some time to complete depending on how many emails you have. If nothing is happening, you can manually do this by pressing the Send/Receive button. 



    It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.







    Editing an existing email address

    If you already have your account setup on Outlook but you need to update its details, follow the guide below. This can be necessary when you have changed your password or would like to setup an email alias instead.

    1. Open Outlook and go to Tools > Account settings.



    2. Select the account you wish to edit from the list and select Change...


    3. This will bring up your account and server details. Update it to your current details and make sure it matches our server details:
    • Your Name - This will be your preferred display name
    • Email Address - Your full email address
    • Account Type - IMAP or POP3 depending on what one you would like to set up
    • Incoming mail server - mail.secure.aluminati.net
    • Outgoing mail server (SMTP) - mail.secure.aluminati.net
    • Username - Your full email address
    • Password - Your email address password
    Once this is filled out, don't press next yet. Instead, go to More settings... 



    4. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server, is the chosen option.



    Now press OK.

    5. You can now proceed by pressing the Next button.



    6. Your account should now be updated! Go ahead and click Finish.


    7. Any new emails should now start loading into Outlook. This may take some time to complete depending on how many new emails you have. If nothing is happening you can manually do this by pressing the Send/Receive button. 



    It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.



    If you are still unable to get your account working, please contact our support team at help@aluminati.net