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Updated 13 days ago

Problems reported sending emails via Gmail account

14:18 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:

Send emails using our Webmail program
Add your service email address to Gmail using SMTP

Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:

Go to the My Account page
Click See Upgrades, select a package or bolt on and proceed to checkout.

If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

Outlook App Setup Guide

This guide supports both Android and IOS devices.

Adding an email address

1. Find Outlook on your device and open it. If this is the the first time opening this App, you will see the screen below in 1A. However if you already use this App for another address, please follow the steps in 1B.

1A. Press Get Started to proceed.

1B. Go to Menu (the three lines) > Settings (Cog icon) > Add account.

2. Enter your email address and press continue

3. In this step, make sure your do not proceed with entering your password and instead press the Question Mark icon. Select Change account provider from the popup and choose either IMAP or POP3. If you are not sure which one to choose, check out our guide here.

4. You can now proceed to enter your email accounts password. You can also enter your Display name and a Description if you wish. When you have finished, press the tick icon in the top right hand corner.

5. Your account should now be successfully added to your Outlook app. You can either click continue to add another email address or skip to go straight into your inbox.

6. Your emails will start to populate your inbox. It may take some time for them to start appearing.

Enjoy!

If you still unable to add your account to the Outlook app, please contact our support team at help@aluminati.net who will be happy to help you further.

Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Outlook. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.

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News Service News Updated 13 days ago Problems reported sending emails via Gmail account 14:18 on 10th Jan We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods: Send emails using our Webmail program Add your service email address to Gmail using SMTP Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following: Go to the My Account page Click See Upgrades, select a package or bolt on and proceed to checkout. If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help. UK Live Server Maintenance - Starting 21-Oct-2024 07:48 on 07th Oct We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00. Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption. Server Maintenance - Monday 13th November 13:22 on 13th Nov We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.	Get Help and Advice How can we help you? Back to Help Topics Outlook App Setup Guide This guide supports both Android and IOS devices. Adding an email address 1. Find Outlook on your device and open it. If this is the the first time opening this App, you will see the screen below in 1A. However if you already use this App for another address, please follow the steps in 1B. 1A. Press Get Started to proceed. 1B. Go to Menu (the three lines) > Settings (Cog icon) > Add account. 2. Enter your email address and press continue 3. In this step, make sure your do not proceed with entering your password and instead press the Question Mark icon. Select Change account provider from the popup and choose either IMAP or POP3. If you are not sure which one to choose, check out our guide here. 4. You can now proceed to enter your email accounts password. You can also enter your Display name and a Description if you wish. When you have finished, press the tick icon in the top right hand corner. 5. Your account should now be successfully added to your Outlook app. You can either click continue to add another email address or skip to go straight into your inbox. 6. Your emails will start to populate your inbox. It may take some time for them to start appearing. Enjoy! If you still unable to add your account to the Outlook app, please contact our support team at help@aluminati.net who will be happy to help you further. Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Outlook. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.
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