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    Updated 13 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

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    How do I set up an Out of Office automated response?

    If needed, you can set up an Out of Office autoreply for your account. This is useful for alerting anyone emailing you that you are currently not able to access your Emails. See below for how to set this up in Webmail

    Webmail

    To set up an Out of Office autoreply using Webmail, simply log in to your webmail account and Follow the steps below:

    • Go to Settings found in the top right hand of the screen.
    • Go to the Out of Office section.

     

    • Here you can add a Subject and Body text of the auto response you would like (just like a normal email). The Subject will be the subject for the Email, and the Body will be the main email message.
    • In the Start Time and End Time boxes, you can set the dates and times you want the Autoreply to be active between. Clicking on these boxes will bring up a small calendar/time list for you to select from.

     

    • The Send auto-reply when email is sent to... allows you to specify which alias on your account you want the auto reply to work for. For more about Aliases, you can read our help guide here.
    • Status allows you to turn the autoreply on and off.
    • When you have finished creating or editing your auto response, click the Save button at the bottom.

     

    If you have any further issues setting up a automated response, please contact our helpdesk at help@aluminati.net