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    Updated 13 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

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    Spam, Phishing and Spoofing

    When applied to email, spam is defined as Unsolicited Bulk Email (UCE). This is email that has been sent in bulk to people who have not given permission for it to be sent to them. Spam is also commonly known as junk mail.

    It is known as Spamming when someone floods the Internet with lots of copies of the same email to multiple addresses. Spam is almost always commercial or fraudulent in nature.

    Phishing is when spammers pretend to be a company you trust (such as your email provider, bank, PayPal or Ebay) in order to obtain personal information. Some are obviously fake, but there are others that do look genuine, even to the most experienced user. They will be asking for sensitive details such as passwords, and/or linking to a fake website in order to extract this information.

    Quite often, spammers will fake the return address of their emails, resulting in the ‘From’ address being different from the one it was actually sent from. This is known as Spoofing. Viewing the full message headers of an email will usually reveal where the message actually originates.

     

    Best Practice Tips 

    Be careful with your email address - though it is nearly impossible to avoid being spammed, being cautious with your address can help to limit the amount you get.  

    Don't respond to spam email. If you are certain it is spam, never reply to one of these emails, even to give them fake account details. Doing so confirms that your email account is active and being read. This will result in more spam being sent to you.

    Get a special 'spam address' - keep your bristolia.net email just for friends, family, colleagues and professional use. You can create an alias specifically for website forms, forums or mailing lists, and delete it if it becomes overwhelmed. To read more about Aliases, you can view our help guide here.

     

    Some Spam is Unavoidable 

    Sadly, if you have an email address, nowadays it is inevitable that you will receive some spam emails. There are many ways that spammers are able to obtain or even guess your email address, and no spam filtering system can keep them all out without blocking legitimate emails.

    However, implementing the best practice tips given above can massively reduce the amount of spam that you do get.

     

    If you have any questions about Spam, Phishing or Spoofing, please contact our helpdesk at help@aluminati.net