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    Service News



    Updated 96 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

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    Aliases

    What is an Alias?

    Your Email account will come with a number of Aliases that you may wish to use as another email address for your account. When an email is sent to an Alias, it will be delivered to your main email addresses inbox.

    This is useful if you wish to set up another email address for different contacts, or if your name has changed recently.

    Aliases are like giving your house a name. For example, let's say your address is 9 Colne Road, but you have put up a sign calling it The Orchard. Your address is still 9 Colne Road, and your post will still be delivered there. But it is also known as The Orchard, so post addressed to The Orchard will also be delivered.

    How many Aliases can my account have?

    You can view how many Email Aliases your Account can have by going to the My Account dashboard after logging in. Once here, click on Email Accounts on the left hand side. You will see the Aliases displayed in the Account information:

    Your account will include at least one free Alias. If you have upgraded your Account, you will have access to more Aliases. To view how many Aliases each of our Packages includes, you can visit our help guide here.

    To edit or set up your Aliases, you can click on the Manage Aliases button. You can find a help guide that details this more here.

     

    If you have any questions about Aliases, please contact our helpdesk at help@aluminati.net