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    Updated 96 days ago

    Problems reported sending emails via Gmail account

    14:18 on 10th Jan

    We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:
    1. Send emails using our Webmail program
    2. Add your service email address to Gmail using SMTP
    Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:
    • Go to the My Account page
    • Click See Upgrades, select a package or bolt on and proceed to checkout.
    If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
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    SSL/TLS

    When setting up your Account on an email program or app, you may be asked to set the SSL or TLS settings. These are detailed below. You can view what these settings need to be for your account in our client set up guides here.

    SSL stands for Secure Sockets Layer.

    SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a web server and a browser.

    This ensures that all data passed between the server and browser remains private. SSL is used by millions of websites to protect online transactions with their customers.

    TLS stands for Transport Layer Security.

    TLS is a successor to SSL, and is now being recommended for use instead of its predecessor. However, you can still use SSL if you wish.

     

    If you have any questions about SSL/TLS, please contact our helpdesk at help@aluminati.net
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